Shipping rates calculated from the products in your order, a straightforward return window and a clear way to get help if something is not right.
Shipping rates are calculated from the products in your order and apply to deliveries within the contiguous United States and Washington, D.C. The exact shipping charge is shown during checkout before payment. Tracking information will be sent to the email address provided with your order once your package ships.
New, unused items may be returned within 14 days of delivery. Contact Greenlytes before sending anything back so we can provide the appropriate return instructions.
Return shipping is the customer’s responsibility. A restocking fee may apply to certain returns.
Returns and product problems are different. Here is what happens in each case.
Once your return has been received and inspected, your refund will be processed to the original payment method. Your bank or payment provider may need additional time to post it to your account.
Contact Greenlytes with your order number and a brief description of the issue. We’ll review your request and provide the appropriate next steps.
Some products featured on Greenlytes may link to Amazon or another third-party retailer. If you complete your purchase on another retailer’s website, that retailer’s shipping, return and refund policies apply to your order.